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HELP & POLICIES

Refund & Cancellation Policy

Clear information, practical support and the details you need to use RuleMithra confidently.

Version 2 · Effective 2026-09-15

Refund & Cancellation Policy

Digital access

Exam passes and downloadable study materials are digital products. Check the product description, price, validity and any available free practice before buying. Ordinary cancellation after digital access has been activated is generally unavailable, subject to applicable rights and review of the circumstances.

Payment problems

Contact support if a payment is duplicated or money is deducted without the expected access. Submit a refund request from a paid order in the dashboard, or contact rulemithraindia@gmail.com with the order number, registered email and payment reference. Never send a card number, CVV, banking password or OTP.

Review and processing

The supplied business policy asks that duplicate or erroneous-payment claims be raised within seven days of the charge. Support reviews the order, gateway status and access history. Approval of a request is separate from completion by the payment provider. Approved refunds return through the original payment channel; provider and bank processing times apply. The dashboard records review updates. No refund is represented as completed solely because a request was submitted or approved.

While paid checkout is disabled, no new paid purchase can be completed through this portal. Existing payment issues can still be raised through support. Applicable statutory rights remain unaffected.